After a week of anxious fretting over the havoc that was ensuing on the back end of my blog (I am so glad that’s over, but I’m still paranoid about clicking on that WP 3.1 update mocking me from the top of my dashboard), I was in dire need of a pick me up type of book. I was browsing through ...

I can already see most of you rolling your eyes at the sight of the title because let’s face it, you guys have this whole stereotyping when it comes to the call center industry.

" The recent proposed US House Bill banning US BPOs to outsource work outside the US has caused major concern for the Philippine BPO industry. If this Bill is approved in the US, it will spell major trouble for Filipinos who are employed in this industry."

Americans calling the customer service lines of their airlines, phone companies and banks are now more likely to speak to Mark in Manila than Bharat in Bangalore.

I have a brother and a cousin who works at call centers. Their body clock is out of whack, skin is horrible, waistlines growing, and overall are in poor health. An inverted body clock can wreck havok on one's health -- but there's nothing one can do about that at a call center. However, there is something that can be ...

It started like any other day. The sky was dark because I hit the clock at 7 am on a Friday morning. But it wasn't just another day, it was the day. For six years I had come here over and over, punched the clock, drank the bad coffee, listened to the voices in my headphone drone on and on.